Jackpoty Casino Terms and Conditions

Welcome to Jackpoty Casino. These Terms and Conditions govern your use of our website and all services we provide at jackpoty.com. By registering an account, accessing our platform, or placing any bet, you confirm that you have read, understood, and agreed to these terms in full. We reserve the right to update these Terms at any time, and continued use of our services following any changes constitutes your acceptance of the revised terms. If you do not agree with any part of these Terms, please discontinue use of our services immediately.

1. About Us

At Jackpoty, we operate under the legal entity Novatrix SRL, incorporated in Costa Rica (registration number 3-102-893958), with our registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold an E-gaming licence issued by the Tobique Gaming Commission, licence number 0000002. We are committed to providing a fair, secure, and responsible online casino jackpoty experience for all eligible players worldwide.

2. Eligibility and Account Registration

Our services are available only to individuals who meet the following requirements. You must:

• Be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher)
• Not be a resident of a restricted country as listed in our Restricted Countries policy
• Register only one personal account — duplicate accounts are strictly prohibited
• Provide accurate, truthful, and up-to-date personal information at registration
• Not use a VPN or similar tool to mask your location or circumvent our geographic restrictions

At Jackpoty Casino, we strictly prohibit access from the following jurisdictions, including but not limited to: the United Kingdom, United States, Afghanistan, Belarus, China, Iran, Israel, North Korea, Russia, Ukraine, Netherlands, Germany, Belgium, and other countries listed in our full restricted list. We reserve the right to close accounts and void balances if we determine that any player has violated these eligibility requirements.

3. Account Verification (KYC)

As part of our commitment to security and regulatory compliance, we require identity verification before processing withdrawals or at any point we deem necessary. At Jackpoty, we may request:

• A valid government-issued photo ID (passport, national ID card, or driver's licence)
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Proof of payment method ownership
• Additional documentation relating to source of funds where required by anti-money laundering regulations

We will not process withdrawal requests until all required verification documents have been reviewed and approved. Our jackpoty casino online platform uses this process to protect both our players and the integrity of our operations.

4. Deposits and Withdrawals

4.1 Deposits

Our minimum deposit amount is EUR 20 (or equivalent in your chosen currency). At Jackpoty Casino, we accept a wide range of payment methods including Visa, Mastercard, Maestro, Neteller, Skrill, ecoPayz, Paysafecard, SticPay, Interac, iDebit, Venus Point, Siru Mobile, Bank Transfer (minimum EUR 500), and major cryptocurrencies including Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, USDT, BNB, ADA, and TRX. All deposits are processed free of charge and are typically credited instantly.

4.2 Withdrawals

Our minimum withdrawal amount is EUR 20 (or crypto equivalent). At Jackpoty, standard withdrawal limits are as follows:

• Daily: EUR 750 (EUR 1,500 for Magnate and Royal VIP members)
• Weekly: EUR 3,750 (EUR 7,500 for Magnate and Royal VIP members)
• Monthly: EUR 15,000 (EUR 30,000 for Magnate and Royal VIP members)
• Per transaction (fiat): EUR 750 maximum

We process withdrawal requests within 72 hours of approval. Card and e-wallet withdrawals are typically instant once approved; bank transfers may take up to 3 business days. Progressive jackpot winnings are exempt from standard withdrawal limits and are paid out in full. Winnings from no-deposit bonuses are capped at EUR 30. All deposits must be wagered at least 3 times before withdrawal in accordance with AML requirements.

5. Bonuses, Promotions, and Wagering Requirements

Our jackpoty casino bonus offers are subject to the following general terms. At Jackpoty Casino, we offer a welcome package of up to EUR 1,900 + 150 Free Spins across your first deposits. Specific bonus details include:

• 1st Deposit: 100% up to EUR 500 + 100 Free Spins (use code FDB500, minimum deposit EUR 20; spins valid on Endorphina Fortune Chest)
• 2nd Deposit: 100% up to EUR 300 (minimum EUR 50)
• 3rd Deposit: 50% up to EUR 500
• 4th Deposit: 100% up to EUR 200
• Sportsbook Welcome: 100% up to EUR 100 in Free Bets + 50 Free Spins
• Live Casino Welcome: 100% up to EUR 300 (valid up to 6th deposit)

All casino bonuses carry a 40x wagering requirement. The maximum bet while a bonus is active is EUR 5. Deposits made via Neteller or Skrill are excluded from all promotional offers. We reserve the right to modify or withdraw any bonus at our sole discretion. Jackpoty bonus code promotions are valid only for the specific campaigns they are issued under, and must be claimed within the stated timeframe.

6. Responsible Gaming

At Jackpoty, we are deeply committed to responsible gambling. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time reminders, reality checks, self-exclusion, and cooling-off periods. If you believe your gambling is becoming problematic, we strongly encourage you to use these tools or contact our support team. We cooperate with recognised responsible gambling organisations and our jackpoty live casino and slots sections include links to relevant support resources.

7. Prohibited Activities

When using our services, you agree not to engage in any of the following:

• Using a VPN, proxy, or any other means to circumvent geographic restrictions
• Creating more than one account per person, household, or IP address
• Using automated bots, scripts, or any software to manipulate gameplay
• Engaging in fraudulent chargebacks or any form of payment fraud
• Attempting to exploit bugs, glitches, or errors in our software
• Colluding with other players in any form

We reserve the right to suspend or permanently close any account found in violation of these rules, and to withhold any pending funds pending investigation.

8. Games and Software

Our jackpoty slots library features over 7,584 games from leading providers including Pragmatic Play, NetEnt, Play'n GO, Hacksaw Gaming, Red Tiger, Yggdrasil, Novomatic, BGaming, Amatic, Endorphina, Mascot, Platipus, and 1spin4win. Our jackpoty live casino section is powered by Evolution and Pragmatic Play Live. We also offer table games, roulette, video poker, progressive jackpots, sportsbook, and esports betting. All games are provided by licensed software suppliers and are subject to independent fairness certification.

9. VIP Program and Loyalty Points

Our Jackpoty VIP Club rewards loyal players through a structured five-tier system based on Comp Points (CP). Players earn 1 CP for every EUR 20 wagered on slots, or EUR 100 on live casino games. The tiers are as follows:

• Challenger (50–1,000 CP): 50 Free Spins + 50% Thursday reload
• Master (1,001–5,000 CP): 150 Free Spins + 60% Thursday reload
• Elite (5,001–10,000 CP): EUR 150 x5 bonus + 10% Monday cashback
• Magnate (10,001–100,000 CP): EUR 500 x5 bonus + 15% Monday cashback + higher withdrawal limits
• Royal (100,000+ CP): EUR 500 x5 bonus + 25% Monday cashback + personal VIP manager + highest withdrawal limits

10. Dispute Resolution

If you have a complaint regarding our services, we encourage you to first contact our support team via live chat (available 24/7) or by email at support@jackpoty.com. At Jackpoty Casino, we aim to resolve all disputes fairly and promptly. If we are unable to resolve your complaint to your satisfaction, you may refer the matter to our approved Alternative Dispute Resolution provider: EGIS, available at egis.io or via email at disputes@egis-adr.com.

11. Limitation of Liability

We provide our services on an "as is" basis. At Jackpoty, we do not guarantee uninterrupted access to our platform and accept no liability for losses arising from technical failures, force majeure events, or circumstances beyond our reasonable control. Our total liability to you for any claim shall not exceed the amount of funds held in your account at the time the claim arises.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Costa Rica. By using our jackpoty casino online services, you agree to submit to the jurisdiction of the competent courts of Costa Rica for the resolution of any disputes not resolved through our internal process or through EGIS arbitration.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please reach out to our team. At Jackpoty Casino, we offer 24/7 customer support via live chat on our website or by emailing us at support@jackpoty.com. We are committed to assisting you promptly and transparently.